CUSTOMER SERVICE

At Reyes Shoes, we believe that adequate customer service is a fundamental part of the shopping experience. For this reason, we provide our customers with different contact methods to offer clear information, timely support, and responsible follow-up at each stage of the process.

Our commitment is to offer direct, friendly, and efficient communication, aimed at resolving queries, facilitating orders, and addressing any situation related to our products and services.

Personalized service

We provide personalized service to assist our customers with inquiries related to product availability, sizes, footwear features, order tracking, exchanges, and other aspects related to their purchase.

Each inquiry is handled with the purpose of offering clear answers, appropriate guidance, and a timely solution according to the customer's needs.

Contact channels

Customers can communicate with our team through the channels enabled by the company, including telephone service and direct messaging service. These means are intended to facilitate communication and strengthen trust in each purchase.

For faster service, we recommend that the customer provide the necessary information when making their inquiry, such as name, order number, or details of the product for which they wish to receive assistance.

Service hours

Our service hours are defined to provide an organized and timely service. Inquiries received within the established hours will be addressed as soon as possible, while those received outside of hours will be answered in the next business period.

Service hours:
Monday to Saturday: 8:00 a.m. to 6:00 p.m.

Order tracking

At Reyes Shoes, we offer support in order tracking to keep the customer informed about the status of their purchase, preparation, and shipment. Our goal is for each person to have clarity about the progress of their order and the estimated delivery time.

This tracking is part of our commitment to transparency and compliance in every sales process.

Support for exchanges and post-purchase inquiries

In addition to pre-purchase service, we also provide post-purchase support to handle requests related to exchanges, clarifications, or inquiries about the received product. Each case is treated responsibly and in accordance with the policies established by the company.

We want our customers to feel supported not only at the time of purchase but also after receiving their order.

Commitment to service

For Reyes Shoes, quality service must be based on respect, clarity, and a willingness to serve. Therefore, we work to maintain professional and accessible communication, strengthening the trust of our customers and backing the quality of our products with responsible service.

Institutional closing

We appreciate the trust placed in Reyes Shoes. Our team is committed to offering serious, close, and efficient service that contributes to a satisfactory shopping experience and a lasting relationship with each customer.