LEGAL

At Reyes Shoes, we value the trust of our customers and recognize the importance of providing clear information about the conditions that regulate the use of our website, the purchase of our products, and the treatment of the data provided by each user. The purpose of this section is to establish the general guidelines that support the commercial relationship between our company and our customers, promoting transparency, security, and responsibility in every process.

Terms and Conditions

By accessing our website and making a purchase at Reyes Shoes, the customer accepts the general conditions of use, purchase, shipping, and service established by the company. These conditions may be updated as necessary, with the aim of maintaining clarity in our processes and improving the shopping experience.

The customer agrees to provide truthful, complete, and updated information when placing an order, especially regarding name, address, contact number, and any other data necessary for the correct management of the purchase and delivery.

Privacy Policy

At Reyes Shoes, we respect the privacy of our customers and protect the personal information provided to us. The data collected through forms, orders, or contact methods is used exclusively for purposes related to customer service, order processing, delivery tracking, and commercial communication linked to our products and services.

Our company does not share, sell, or disclose personal information to third parties without the customer's authorization, except in those cases where it is strictly necessary to comply with logistical, legal, or administrative processes related to the operation of the business.

Returns and Exchanges Policy

Our commitment is to offer quality products and responsibly address any situation that requires review. If the customer needs to request an exchange for size or report an issue with the product received, they must contact us within 8 days of the purchase, providing the necessary information to evaluate the case.

For a request to be considered, the product must be kept in appropriate condition and not show signs of misuse. Each case will be analyzed individually with the aim of providing a fair, reasonable solution in accordance with the company's internal policies.

Shipping Policy

Shipments made by Reyes Shoes are coordinated through external courier services, selected based on their reliability and coverage. The delivery times informed to the customer are estimates and may vary due to logistical reasons, geographical location, product availability, or situations beyond the company's control.

Reyes Shoes commits to managing each shipment responsibly, providing the customer with available information on the status of their order and ensuring clear communication during the delivery process.

Customer Responsibility

The customer is responsible for providing correct and complete data when making their purchase. Errors in the address, phone number, or reference information can cause delays, delivery issues, or the inability to complete the order.

Likewise, the customer must carefully review the product characteristics, size, and purchase conditions before confirming their order, with the purpose of avoiding errors and facilitating a satisfactory experience for both parties.

Website Use

The content published on this site, including texts, images, descriptions, and brand identity elements, belongs to Reyes Shoes or is used with corresponding authorization. Its reproduction, distribution, or unauthorized use for commercial purposes or purposes other than those intended by the company is prohibited.

The use of the site must be done responsibly, respecting the established conditions and avoiding any action that may affect the operation, security, or integrity of the information contained on the platform.

Policy Updates

Reyes Shoes reserves the right to update, modify, or supplement these policies when necessary to strengthen its internal processes, comply with applicable provisions, or improve the commercial relationship with its customers.

Any modification will be reflected in this section to maintain transparent and accessible communication.

Institutional Closing

At Reyes Shoes, we understand that trust is built with clarity, compliance, and responsibility. Therefore, these provisions seek to protect both our customers and our company, strengthening a commercial relationship based on respect, transparency, and security.